Order Form and Contract

Please complete the following order form and click on the submit button.
Please ensure that you read this form carefully as it forms part of your contract with us.
 
First Name:
Last Name:
Invoice Address:
Invoice Address2:
Town
County
Postal Code:
Phone Number:
Email:
Delivery Address1
Delivery Address 2
Delivery Address 3
County
Postal Code
Delivery Date
dd/mm/yy
Delivery Time
Venue Telephone Number
Venue Contact
Mobile Number
Piece Required
Luge or Scuplture
Lights
Bagged Ice Bags Required
Comments:
Terms and Conditions

General
* Deliveries should be made 60-90 minutes prior to viewing/guests arriving, we are happy to advise the time you have selected above is the time bracket that your piece will be delivered in.
* We endeavour to make all deliveries on time. However, Ice Agency take no responsibility, nor will we pay any compensation, for lateness due to circumstances beyond our control
* Sculptures and luges generally weigh approximately 15 stone (135kg) unless otherwise stated. They must therefore be placed on a sturdy four legged table. DO NOT USE FOLDING OR TRELLIS TABLE OR TABLES WITH ONE CENTRAL SUPPORTING LEG AS THIS IS VERY DANGEROUS. Ice Agency cannot accept liability for any injury arising from the misuse of sculptures or luges once delivery has been accepted and signed for.
* It is the responsibility of the customer to ensure that a container is made available for the collection of melting ice from the drain tray and to dispose of the sculpture or luge at the end of the event unless otherwise agreed
* Any problems relating to a sculpture or luge must be reported within 3 hours of delivery. We cannot accept complaints after that time
* Sculptures and luges should not be set up in direct sunlight as this can cause cracking
* Cancellation charges apply. If cancelling within 12 weeks of delivery date then full payment is required. If more than 12 weeks notice to delivery date, then cancellation charge also applies which is 50% of the total payment.
* Adequate parking should be provided by the person ordering the delivery. If parking tickets are given this is to be paid by the person ordering the delivery unless these are avoidable and down to delivery driver.
* Adequate access to the set up location of the ice product should be provided. If there are steps to negotiate the Ice Agency will need to know beforehand so adequate equipment is brought with the delivery. If this is not done, delivery will be made to the front of the venue with set up left to venue staff. On some occasions Ice Agency staff can deliver the product by negotiating steps which the client has not forewarned about, but we cannot accept liability for damage to the product or venue.

 

Luge Information
* Luges are designed to be used with alcohol. This ensures that the channel does not freeze. They can be adapted for use with soft drinks. Please advise at time of order.
* Before use the wire insert in the channel must be removed
* The luge must never be used straight from the freezer. It should be left for approximately 60-90 minutes to avoid cracking
* Due to the varying nature of designs the drink run may either a surface or internal channel
* Luges are designed to be used as “free pour”

 

Late Payments
Late payment will incur a 10% additional charge of the total amount and added to the amount overdue every 7 days.

 

16 Cedars Farm Close,
Billingshurst,
West Sussex,
RH14 9NH

Tel 0871 200 3045
Mobile 07961 333 234

By ticking this box I agree to the Terms & Conditions of sale above. This box must be ticked to process your order.

 

>

Please Click Here to Print this order form for your records

A copy of this order form will be sent to your email address
< >
SuMoTuWeThFrSa